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Welcome to our Helpdesk. If you have a problem, a question or a request for help, you can create a New Support Ticket by clicking on the following button.
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My Web Store Order Has Not Arrived

All orders on our web store systems will be shipped within five to seven business days.

If you your order does not arrive within the five to seven business day window, please email support@streetblastmedia.com, and let us know your order number, and your contact information so we can run a trace.

Please allow 24 hours for a reply.

I would like a web store refund.

Refunds are at the sole discretion of the individual web store’s policy, any product complaints or refund requests must be cleared by the individual web store owner first before we can authorize a refund.

To start the refund process, please email the following to: support@streetblastmedia.com.

1. Web store name.
2. Order Number.
3. Your email.
4. Your Phone number.

Please allow us at least 24 hours for a reply.

I am having trouble with a live concert download and/or download code.

Live concert download codes being redeemed, and technical support for live concert downloads can be obtained by emailing support at support@streetblastmedia.com and providing your access code on the back of your card, the show date, venue, and artist you wish to download, along with any other relevant information you wish to provide.

Note: We cannot assist you with concert downloads without an access code or order number.  Be advised live concert download files are in .zip format, contain mp3 audio only files, and are added within 48 hours of the date of the performance.

I attended a concert, but do not see the show available for sale.

If a show is not listed after 48 hours, the show was not made available due to venue restrictions.

Access code cards will not be sold at venues which contain recording restrictions.

I am having trouble importing the concert download file into my player software.

StreetBlast Media will help you download your audio file, and make sure you have it successfully saved to your computer.  The file is a .zip file which will need to unzipped to obtain the mp3’s, and then those mp3’s can be imported.

There are thousands of audio players on the market, for help importing your files to the player of your choice, please consult your software vendor.

I want to unsubscribe to one or all of your mailing lists.

If you were contacted via. email from one of our email campaigns and do not wish to continue to receive emails from us, please click the unsubscribe button at the bottom of the email, or you can email us at: support@streetblastmedia.com providing your request, along with the email address you wish to have removed.  You may also mail a written request for removal to:

StreetBlast Media
PO Box 176
Fairdale Kentucky

Please allow up to 24 hours for removal.